Return Policy

Return and Refund Policy

Returns

Huntmall shall manage returns of products by buyers and acceptance of returned products by sellers shall be managed by us. Acceptance of returns shall be in our discretion in accordance with the description below;

Nonreturnable Products;

Users must know that products under these categories shall not be returned;

·       Underwear

·       Beauty

·       Health

·       Food ...

Eligibility for Return;

·       The product and its package are in good state (not broken or spotted)

·       The product should be deposited to the chosen drop-off station (following your online return request)

·       The product state should match your return reason

·       The preferred refund method and additional details must be provided along with the request

Verification

Returned item(s) shall be verified by our team to approve eligibility of return including reason for return
If your return request is approved, you'll be refunded as per your preferred refund method.
If the team does not approve the request, you shall not be refunded, and the item will be returned to you.

Return Process

After processing the return of an item, you may get refunded or replacement. 

This Return Policy may be amended from time to time and shall be effective in respect of all purchases made from the date of publication of the change on our website.

Seller Notice

Seller must provide a return address within the country of operation.

Refunds

If the buyer’s return request is approved, refunds shall be managed in accordance with the refunds process of the platform, which may be amended from time to time. Process and rules on refunds shall be exercised in our discretion.

Buyer may choose one of these options

o   Vouchers

o   wallet refunds

o   mobile money transfer

o   bank transfers or

o    other method we may determine from time to time.

If voucher is selected, the code shall be sent via email or SMS.

After request approval, buyer shall be refunded with the next 48 hours.

This Refund Policy may be amended from time to time and shall be effective in respect of all purchases made from the date of publication of the change on our website.